Why does my computer hang/crash
when I am watching the chapters?
Sometimes when I am watching the chapters an illegal operation
occurs?
How do I download the chapters to my hard drive?
Why does the sound and animation fall out of synch?
I’m using Mac OS X and I can’t
view your movies, what is going wrong?
I’m getting an error about needing to
have cookies enabled?
Why have the chapters stopped loading part way through?
Q: Why does my computer hang/crash when I am watching the
chapters?
A: The most likely cause of this is low system resource such
as memory. Possible solutions include:
- Close all memory hungry programs, prior to watching the animation.
- Reboot your computer and try to regain as much memory as possible
by not loading programs at startup that you don't need.
- Try changing the viewing preferences (ie: from broadband/large
to modem/large)
- Buy more memory for your computer.
Q: Sometimes when I am watching the chapters an illegal operation
occurs?
A: These can be difficult as the cause is often due to a failure between Flash, the browser and your OS. If the error appears while playing our animation, it generally means Flash messed up, and, hasn't the ability to handle the problem gracefully. Other causes are:
- When the available resource to Flash is insufficient.
- Your Flash installation is corrupt. Try reinstalling Flash.
- A virus on your system.
Q: How do I download the chapters to my hard drive?
A: Buy our soon-to-be released CD ROM/DVD.
Q: Why does the sound and animation fall out of sync?
A: Underpowered computers often exhibit such symptoms. The
solution is to increase RAM and or CPU power or simply purchase a more powerful machine.
Also, try the following: Right-click
(option-click for Mac users) on the flash file and untick Play.
Wait ten seconds then tick Play back on. This may correct
the problem.
Q: I’m using Mac OS X and I can’t
view your movies, what is going wrong?
A: You may not have the latest version of Mac OS X, your browser,
or Macromedia Flash Player. Go here to the Macromedia site
for a solution.
Q: I’m getting an error about
needing to have cookies enabled?
A: Make sure cookies are enabled. You can check by following
the instructions here.
Q: Why have the chapters stopped loading part way through
(ie: stop loading at 63%)?
A: This is sometimes due to the use of Internet filtering software
such as Cybersitter or Norton Firewall. However, this is not
always the case. You may try:
- Clearing your internet cache (temporary internet files)
- Refreshing the page a few times (F5)
- Restarting your computer
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